Aroha Aesthetics is committed to implementing measures designed to protect the privacy of those using our services and accessing this website https://www.arohaaesthetics.com/ (“the Website”). It is clarified that the term “Aroha Aesthetics” includes its affiliates and associate companies, directors, officers, employees or cyber doctors. Aroha Aesthetics respects the privacy of all those who visit our website and use our online services through computers, mobiles or otherwise, we collect certain relevant information from and about our users. Except as outlined in this Privacy Policy, our Terms of Service, our Disclaimer and other published guidelines, we do not release personally identifiable information (as described below) about users of this website without their permission.

Ownership of the Website

This website is owned and managed by Aroha Aesthetics. All information and content provided on this website shall be the sole property of Aroha Aesthetics. All rights for distribution are reserved to Aroha Aesthetics.

Effect of these and related documents

This Privacy Policy, our Terms of Service, our Disclaimer, and other published guidelines govern your interaction and use of this website.

Periodic policy changes

Please note that Aroha Aesthetics may review its Privacy Policy from time to time as it deems fit (e.g., to track technology and/or legal changes), and hence this Privacy Policy is subject to change. We strongly suggest that you bookmark and periodically review this page to ensure continued familiarity and awareness with the latest version of our Privacy Policy.

Opt-out option

If you would like personally identifiable information removed from Aroha Aesthetics’ databases, please contact Aroha Aesthetics directly. We will use reasonable efforts to comply with your request. However, there will be residual information within Aroha Aesthetics’s databases, access logs, and other historical internal records, which may contain personally identifiable information.

You requested available information about you

If you want to find out what information Aroha Aesthetics has in its database about you, please contact Aroha Aesthetics directly. Please include your name, e-mail address, and other information in the same format that you originally supplied to Aroha Aesthetics. This will enable us to match your request to the correct information.

Information we may gather

Aroha Aesthetics offers online resources to provide health, medical, and product-related information and services such as chat with a doctor, online discussion forums, communities, counselling services, phone consultations, and e-mail communication. For the said purpose, certain personally identifiable and non-personally identifiable information must be gathered, relied upon, and used, as described below.

Non-personally-identifiable information

GENEROUS – WHEN USERS CAME TO OUR WEBSITE, WE COLLECT AND AGREEMENT INFORMATION INDICTING THEIR HOME SERVER BUT NOT THEIR E-EMAIL Such information helps us identify the most popular content and portions of our website and determine the effectiveness of our various promotional activities. We aggregate such information for internal review, and thereafter it is superseded by more recent information. This website uses cookies to enhance the user’s experience while visiting the website. Where applicable, this website uses a cookie control system. This allows the user on their first visit to the website to allow or disallow the use of cookies on their computer/device.

“Cookies” We also use “cookies” – that is, small text files placed on your computer’s hard drive/ mobile – to help you get faster access to this website’s contents and to help us determine the type of content you find of interest, the sites to which you link, the length of time you spend in any particular area of this website and in particular Aroha Aesthetics services you choose to use. Cookies are only read by the server that placed them and cannot execute code or virus. Cookies allow Aroha Aesthetics to serve you better and personalize your web-browsing experience. As a result, you can control how and whether cookies are accepted by your web browser For more information on how to do this, please refer to the documentation accompanying your browser or third-party websites.

Personally identifiable information

General

In certain areas of this website, we require that you provide us with personally identifiable information to use that portion or those portions of this website. For instance, the names and contact information of persons who visit our website are added to our database (presently maintained in Hyderabad, India). This is so that, for example, they may be contacted in the future regarding Aroha Aesthetics’ products, services or future opportunities. Contact may occur by e-mail, telephone, or mail, as Aroha Aesthetics deems appropriate.

Specific

Aroha Aesthetics may also collect health information about you that you provide while in inquiries/ raising queries or during treatment/responding to our questions and surveys (including but not limited to information pertaining to the ailment described by you, your medical history, pictures, records, etc.).

Billing Information

As some of the services offered by Aroha Aesthetics are paid services, Aroha Aesthetics may require additional information regarding your contact details, billing address, credit card information, etc. All such information collected is to provide consultancy and counselling services to you. We may also collect information from you if you subscribe to our regular newsletters. Providing us with the aforesaid information is optional. However, in some cases, we may not be able to offer the service in question without receiving certain information from you.

How we use the information we gather

Using the information received, Aroha Aesthetics provides services in the user’s best interest. You agree and understand that apart from Aroha Aesthetics and its representatives, certain third parties, such as operations and maintenance contractors repairing and maintaining our technical systems, may have access to your data. Aroha Aesthetics has not entered into non-disclosure agreements with third parties. You consent to such persons accessing your information.

How We Use Non-Personally Identifiable Information – We aggregate data on users’ home servers for internal review purposes to build higher quality, more useful online services and better products, e.g., by performing statistical analysis of the collective characteristics and behaviours of our users. Following such internal review, aggregated information is superseded by more recent information.

How We Use Personally-Identifiable Information — Aroha Aesthetics provides notice to users that personally identifiable (i.e., non-aggregated) information will be collected during web browsing. This Privacy Policy also serves as notice that such information is collected under those circumstances. Aroha Aesthetics may use such information to enhance your experience by providing such information to appropriate third parties, including outsourcers, as reviewed and selected by Aroha Aesthetics.

Additionally, Aroha Aesthetics will use your information to administer and respond to your enquiry. Your enquiry will be researched by our information team, who will respond to it. Aroha Aesthetics shall make all reasonable endeavours to securely store the information supplied and the response provided. Aroha Aesthetics may also produce reports on the use of the services utilised by the User to monitor and develop the services.

With your permission, academic institutions and/or Aroha Aesthetics may use your data for case studies. This is where your name, age, ailment and other details may be revealed. In these instances, we shall inform you in advance and obtain your consent for the same. You will have the choice to opt out of the study.

Aroha Aesthetics reserves the right to disclose the information contained in our access logs concerning any user. This is as we reasonably feel is necessary to protect our systems or business. In particular, we reserve the right to disclose such information when a user is in violation of our current or later Terms of Service, Disclaimer, Privacy Policy, or other published guidelines or initiates or participates (or is reasonably believed to participate) in any illegal activity, even without a subpoena, warrant, or other court order, and to provide such information in response to court and governmental orders, civil subpoenas, discovery requests, and as otherwise required by law.

Other causes of data release may include but are not limited to

• Taking precautions against liability issues;
• To assist government enforcement agencies;
• To investigate and defend Aroha Aesthetics against third-party claims or allegations;
• To protect the security or integrity of the website and/or services provided by Aroha Aesthetics; and/or
• To protect the rights, property, or personal safety of Aroha Aesthetics, users of the website, and any other person.

Aroha Aesthetics shall be entitled to share your information for business reasons such as reorganization/divestment of its business through sale, merger, or acquisition. Aroha Aesthetics will, in such a scenario, obtain written assurances that the information will be adequately and appropriately protected in these circumstances.

Consultancy and counselling are intended solely for your use. All information is tailored to meet your situation/circumstances (based on your information) and is not appropriate for sharing with others. It is prohibited to share or alter this information without the prior written permission of Aroha Aesthetics.

Disclaimer

Aroha Aesthetics disclaims any liability arising out of sending a transaction verification code to the prospective user on the telephone number provided by him/her or otherwise. This is despite opting for DND services.

How the User Can Access or Correct Information

In order for Aroha Aesthetics to offer effective consultancy and counselling services, you shall be required to provide full, accurate, and up-to-date information pertaining to the ailment (including but not limited to your medical history). Aroha Aesthetics shall be entitled to assume that the information provided by you is true, correct and updated.

You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an e-mail. This is as per the contact details stated herein. Where offered, you may also update your personal information by modifying information that you previously entered into forms or data fields on our website.

Please note that Aroha Aesthetics shall not be responsible for the wrong diagnosis and/or prescription. We will use reasonable efforts to correct the incorrect information. We use this procedure to better safeguard your information.

Data security

Aroha Aesthetics will take reasonable steps to protect your personal information as it is transmitted from your computer and/or mobile to our online resources and servers. In addition, it will protect personal information in its possession from unauthorized access, disclosure, alteration or destruction. Due to the nature of online consultancy, chat and counselling, it is your sole responsibility to secure your own copies of your passwords and related access codes for our online resources.

You must promptly notify Aroha Aesthetics of changes to (a) your account or membership number, (b) your address, and (c) any other information as you may deem fit (including but not limited to information pertaining to your health). You must also promptly notify Aroha Aesthetics if you become aware of any actual or potential breach of security. This includes the unauthorized disclosure or use of your member identification, user name or password, etc. We will mail you newsletters and updates from time to time, and you agree and understand that this will not violate the Privacy Policy herein.

Third-party website

If you access any third-party website through this Website, Aroha Aesthetics highly recommends that you consult the respective privacy policies, Disclaimer, and terms of use of that website. These links are provided solely as a convenience to you and not as an endorsement by Aroha Aesthetics of the content on such third-party websites. Aroha Aesthetics does not and cannot control other websites’ contents and activities.

Social Media Platforms

Communication, engagement, and actions taken through external social media platforms that this website and its owners participate on are custom made to the terms and conditions and privacy policies held with each social media platform, respectively.

Users are advised to use social media platforms wisely and communicate/engage with them with due care and caution regarding their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms. Instead, they encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or e-mail.

This website may use social sharing buttons that help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their discretion. They should also note that the social media platform may track and save your request to share a web page through your social media platform account.

This website and its owners, through their social media platforms, may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs

Users are advised to take caution and exercise judgment before clicking on any shortened URLs published on social media platforms by this website and its owners. Despite best efforts to ensure only genuine URLs are published, many social media platforms are prone to spamming and hacking. Therefore, this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Feedback

This website and emails received from you may include surveys that seek your feedback on Aroha Aesthetics services. This information is used to improve our services and identify Website and service enhancements. By providing Aroha Aesthetics with any information or ideas, you acknowledge that Aroha Aesthetics is free to use this feedback for any purpose whatsoever. This is without any compensation paid to you.

Consent

By using this website, you agree that the terms set out in this Privacy Policy are reasonable. If you do not think they are reasonable, you must not use this website. You fully and completely understand the contents herein and agree to them. You act of your own free will and consent to the contents herein.